• Senior Technical Trainer

    Location SG-Singapore
    Job ID
    2018-10317
    # Positions
    1
    Category (Candidate Search)
    Product
    Position Type
    Permanent
    Business Group
    SolarWinds
  • Responsibilities

    • Develop and deliver training, in a variety of formats to our Customers, Partners, and internal audiences.
    • Lead development of new training content in cooperation with cross-functional technical teams from Engineering and Support.
    • Maintain supporting training manuals and student courseware to reflect product changes and feedback from Engineering and Support.
    • Mentor new Support Reps through the on-boarding and product training process.
    • Develop expertise with featured SolarWinds products.
    • Identify gaps in training through auditing of existing knowledge.
    • Maximize training quality with surveys and other student feedback metrics.
    • Reporting to management on training challenges and gap analysis.
    • General ad-hoc training projects.

    Qualifications

    • Technical expertise: strong working knowledge of networks, systems, and virtualization technology
    • Solid background in Technical Training with authentic presentation skills.
    • Previous experience with training course development for technical products a plus.
    • Demonstrated customer service and business skills.
    • Previous experience of mentoring and coaching in a Technical Support environment.
    • Passion for technology with hands-on experience in IT infrastructure and network management technologies
    • Strong communication skills, and ability to interact with students with accuracy and professionalism
    • Knowledge of Operating Systems, Databases, Virtualization, Storage and Log and Event Management Solutions an advantage.
    • Demonstrated self-motivation and self-discipline to work effectively in a high-paced environment.
    • Learning Management System Experience an advantage.
    • Flexible working hours to support global teams.
    • Prefers 5+ years experience delivering technical training courses (classroom and virtual training delivery)
    • Must have excellent written and verbal communication skills

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