Sr On-boarding Specialist

Location PH-Fort Bonifacio, Taguig
Job ID
2018-10332
# Positions
1
Category (Candidate Search)
Sales
Position Type
Permanent
Business Group
SolarWinds MSP

Overview

SolarWinds MSP is the world’s leading SaaS based software developer for IT Service Management Platforms. We develop and operate a set of global SaaS solutions including; Remote Monitoring and Management systems, Managed Security solutions, Data Backup, and eMail security. Our platform is available 24*7 and services thousands of customers worldwide.

 

We are seeking a highly motivated individual with a strong work ethic and a desire to excel to join our On-Boarding/Customer Success Team.

Responsibilities

  • Deliver Product Training to Solarwinds MSP Partners as part of the On-Boarding Program
  • Work closely with Solarwinds MSP Partners to Implement a monitoring and management solution based on the Partner’s Service Offerings and Requirements
  • Answer 'How-To' and Best Practices questions regarding all aspects of the MSP N-central product and features
  • Assist Solarwinds MSP Partners in migrating to the latest Solarwinds MSP products
  • Work with partners in solving Customer Satisfaction Issues
  • Continuously create, update and publish KB Articles
  • Identify gaps in published technical content and initiate the required changes
  • Create Internal Documentation as required

Qualifications

  • Strong Oral and Written Communication Skills
  • Dynamic Presentation Skills
  • Strong knowledge of Microsoft Server Management (AD, DHCP, DNS)
  • Good understanding of Networking Technologies (TCP/IP, subnets, firewalls, routing)
  • Ability to Manage Time Effectivel
  • Strong Organizational Skills
  • Exceptional Troubleshooting Skills
  • Familiarity of RMM Platforms and the ability to come up to speed on new products quickly
  • Major Industry Certification (MCSE, MCSA, MCSD, MCP, CCNA, etc.) an asset
  • 5+ years Hands-On IT experience

Apply/Socialize Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.