• Sr On-boarding Specialist

    Location PH-Fort Bonifacio, Taguig
    Job ID
    2018-10489
    # Positions
    1
    Category (Candidate Search)
    Sales
    Position Type
    Permanent
    Business Group
    SolarWinds MSP
  • Overview

    SolarWinds MSP is the world’s leading SaaS based software developer for IT Service Management Platforms. We develop and operate a set of global SaaS solutions including; Remote Monitoring and Management systems, Managed Security solutions, Data Backup, and eMail security. Our platform is available 24*7 and services thousands of customers worldwide.

     

    We are seeking a highly motivated individual with a strong work ethic and a desire to excel to join our On-Boarding/Customer Success Team.

    Responsibilities

    • Deliver Product Training to Solarwinds MSP Partners as part of the On-Boarding Program
    • Work closely with Solarwinds MSP Partners to Implement a monitoring and management solution based on the Partner’s Service Offerings and Requirements
    • Answer 'How-To' and Best Practices questions regarding all aspects of the MSP N-central product and features
    • Assist Solarwinds MSP Partners in migrating to the latest Solarwinds MSP products
    • Work with partners in solving Customer Satisfaction Issues
    • Continuously create, update and publish KB Articles
    • Identify gaps in published technical content and initiate the required changes
    • Create Internal Documentation as required

    Qualifications

    • Strong Oral and Written Communication Skills
    • Dynamic Presentation Skills
    • Strong knowledge of Microsoft Server Management (AD, DHCP, DNS)
    • Good understanding of Networking Technologies (TCP/IP, subnets, firewalls, routing)
    • Ability to Manage Time Effectivel
    • Strong Organizational Skills
    • Exceptional Troubleshooting Skills
    • Familiarity of RMM Platforms and the ability to come up to speed on new products quickly
    • Major Industry Certification (MCSE, MCSA, MCSD, MCP, CCNA, etc.) an asset
    • 5+ years Hands-On IT experience

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