• Salesforce Administrator

    Location PH-Fort Bonifacio, Taguig
    Job ID
    2018-10835
    # Positions
    1
    Category (Candidate Search)
    Sales
    Position Type
    Permanent
    Business Group
    SolarWinds MSP
  • Responsibilities

    Collaboration with the operations manager to review and prioritize requests for Salesforce changes
    Facilitation of project estimation and tracking (sprint management)
    Collaboration with the data analyst to respond to requests for support data
    Collaboration with the data analyst to respond to security/GDPR requests as needed
    Assistance with the maintenance of accurate Salesforce data (removing duplicate customer accounts, distributor information, etc.)
    Assistance with portal issues submitted by customers (ex. Login issues, errors, etc.)  
    Manage the setup of new users with profiles and proper permissions
    Implement and govern security related to profiles, permission sets, roles, sharing settings and login access policies
    Customize and configure out of the box functionality features such as, creating objects, fields, formula fields, validation rules, workflows, process builder flows, page layouts, creating apps, report types, sharing rules, permission sets, profiles, roles, email templates, data categoriesetc.
    Monitor the various Salesforce environments and work with the development team to ensure code coverage does not fall below the Salesforce and SolarWinds thresholds
    Assist with maintenance release review and task completion
    Perform and coordinate deployments with the Salesforce Admin team
    Log and track identified system problems and work with Salesforce team through resolution
    Provide insight to both the business and development teams on useful third party applications
    Assist in the implementation of security practices by monitoring login and user activity, de-activating unused users and auditing field and profile access and security permissions
    Assist in adding users to queues and creating list views for them as needed
    Assist with third party application integrations as assigned
    Perform sandbox refreshes and activities related to those refreshes as appropriate
    Research and stay current on security and maintenance related items by utilizing Trust.salesforce.com or other pertinent sites and or tools
    Perform data cleanup and data manipulation tasks using data loader and any other third party applications
    Run appropriate exception reports to maintain data integrity

    Perform any necessary production support duties and work closely with users on issues and help provide solutions to business needs

    Qualifications

    Bachelor’s degree in Computer Science, Business or related area
    Minimum of 5 years of Salesforce Administration experience
    Salesforce Certified (Administrator or Advanced Administrator) would be a plus
    Must be a team player who understands the importance of teamwork, collaboration, and open communication
    Must be able to work effectively with a distributed team of Salesforce administrations to insure required change coordination and management
    Must possess ability to work independently in a fast-paced, dynamic environment
    Must be customer focused and possess ability to work closely with cross functional team members
    Detail orientation and strong attention to detail
    Must possess ability to effectively present information and respond to questions
    Must have excellent problem solving and decision making skills
    Must have ability to track issues and/or tasks required through available tools and work with appropriate users to ensure issue resolution or task completion
    Must possess ability to deploy and promote configuration through each of the Salesforce environments
    Must possess good change management practices and rigorously test any changes within the Salesforce sandbox before deploying to production
    Experience with Service/Cloud support required
    Experience with Salesforce Communities required

    Areas of Knowledge: 

    Salesforce Administration
    Service Cloud
    Salesforce Integrations (ex. Jira Integration)
    Jira (for sprint management)

     

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