• Renewals Sales Coordinator, Associate

    Location PH-Fort Bonifacio, Taguig
    Job ID
    2018-11124
    # Positions
    1
    Category (Candidate Search)
    Sales
    Position Type
    Permanent
    Business Group
    SolarWinds
  • Responsibilities

    Management of Renewals Sales Team inbox –  respond to inquiries and distribute incoming requests to relevant renewal sales reps
    Identify customer issue and direct to the correct department - eg sales, support, customer service, etc.
    Understand the SolarWinds Renewal value, process, timelines and explain this to both customers and partners
    Work with external partners on renewals related issues
    Overcome customer challenges and objections regarding their renewal completion
    Execute co-term and merge requests
    Ensuring all orders received are correct and sent to our finance team for processing
    Resolve any issues relating to those orders
    Represent Solarwinds in a professional manner as potential first line of interaction for customers and partners

    Qualifications

    Excellent written and verbal communication skills with strong attention to detail
    Strong solution driven problem-solving skills
    Ability to multi-task in a high pace environment
    Strong cross-functional team skills
    Excellent organizational and project management skills with ability to operate on a wide range of topics and projects at one time
    Strong background and experience using CRM (ideally Netsuite)

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