• Salesforce Analyst

    Location PH-Fort Bonifacio, Taguig
    Job ID
    2018-11621
    # Positions
    1
    Category (Candidate Search)
    Sales
    Position Type
    Permanent
    Business Group
    SolarWinds
  • Overview

    SolarWinds is seeking a detail oriented Sales Operations Analyst in Manila to join our Salesforce.com Administration Team, reporting to our US based global Salesforce.com Team Lead.  Operating in tandem with our regionally based Administrators on a regular basis, this role will primarily be responsible for the stewardship of master data inside our Salesforce.com instance.  The role will also include various ad-hoc projects, including but not limited to, targeted data enrichment, research and resolution of specific data discrepancies, report design and distribution, and cross departmental collaboration, among others.

     

    Please note that this role will involve heavy usage of Salesforce.com, and therefore requires excellent analytical and communication skills as well as a high level of adaptability to change in a fast paced environment.

    Responsibilities

    Monitor data quality Dashboards on an ongoing basis, updating any and all data exceptions to conform them to expected internal data standards

    Monitor incoming Lead volumes on an ongoing basis to ensure high accuracy in incoming data and, in collaboration with the regional Administrators, raise up any noted or perceived issues with our data integrations

    Monitor incoming requests from business stakeholders, research and resolve data exceptions, make decisions, implement changes in Salesforce.com, communicate decisions with stakeholders and close out requests

    Provide quick-turn-around responses to ad-hoc data queries

    Identify and create additional data quality reporting packages to monitor and address any regularly noted data exceptions

    Build and maintain documentation for all processes and methodologies used to create data quality reporting

    Aggregate and summarize large amounts of data into easily consumable information for business stakeholders

    Assist in the building of user friendly, analytics based Reports and Dashboards inside Salesforce.com, under the direction of regional Administrators and various business stakeholders

    • Ensure that all Reports and Dashboards produced are thoroughly checked for accuracy and that any unusual exceptions are appropriately investigated and highlighted

    Qualifications

    Experience in Salesforce.com Administration is highly preferred, including ability to create various Reports and Dashboards in Lightning

    Experience with Salesforce.com data import tools a plus (Data Loader, Import Wizard, Force.com Excel Connector, etc)

    Proficiency in Advanced Excel and other Microsoft Office applications

    Strong organization skills with a proven passion for data quality discipline

    Solid written and verbal communication skills

    Strong comfort level with identifying unusual trends and ability to effectively investigate, articulate, and fix, when required

    Ability to create detailed documentation for processes and requests

    • Ability to work independently and remain flexible and motivated to work in a fast-paced environment

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