• Senior Salesforce Administrator

    Location PH-Fort Bonifacio, Taguig
    Job ID
    2018-11734
    # Positions
    1
    Category (Candidate Search)
    Support
    Position Type
    Regular
    Business Group
    SolarWinds
  • Overview

    We are seeking a Senior Salesforce Admin who will have primary responsibility for configuration, administration, performance management and operational support for Service Cloud and Knowledge which is used by our Support and Customer Success teams.   The successful candidate will work with Support and Customer Success leaders to identify opportunities to leverage Service Cloud to enhance internal and external customer experiences.   The position will be a member of our Support Operations team.

    Responsibilities

    • Responsible for initial configuration and ongoing support of Service Cloud for our global Support and Customer Success teams
    • Coordinates with other SF admins in the company to accomplish system wide projects
    • Manages all ongoing projects related to Service Cloud including interfacing with development and/or IT teams
    • Direct involvement and/or oversight of developing and documenting requirements, specifications, process flow, application design/configration for Service Cloud configuration or integrations with other systems including data warehouse, Tableau, and CTI applications
    • Works closely with business leaders to transform business requirements into Service Cloud projects. Candidate will be responsible for requirements specifications, project signoffs and project implementation.
    • Understands how changes to specific technology platforms will affect other systems and anticipates, quantifies and resolves potential issues
    • Fulfills commitments on-time and proactively addresses commitments that are in jeopardy
    • Acts as the primary point of contact for day to day user requests
    • Thinks and operates at a strategic level and champions the business objectives of Customer Success and Technical Support business functions
    • Create and maintain system documentation for fields, processes and workflows
    • Responsible for planning, testing of new Service Cloud releases

    Qualifications

    • Bachelor's degree in technical field or equivalent work experience
    • Demonstrated technical proficiency and administration of Sales Force platform including Service Cloud (5+ years experience) including strong understanding of Salesforce.com best practices
    • Detail oriented, well organized, and ability to multi-task in a results oriented business environment
    • Experience with cross-functional project management of critical business systems including design and project implementation
    • Excellent written and verbal communication skills and can effectively communicate technical and non-technical concepts across all levels of the organization
    • Proven experience analyzing and resolving complex processes and technical issues.
    • Excellent influencing skills
    • Proven ability to solve problems quickly and completely
    • Creative thinker/problem solver
    • *Certified Salesforce Adminstrator

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